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Warning RE Doing Business With IBC

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Forum topic by Wes123 posted 08-17-2018 08:08 PM 936 views 0 times favorited 15 replies Add to Favorites Watch
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Wes123

6 posts in 1562 days


08-17-2018 08:08 PM

Topic tags/keywords: ibc

I posted a similar discussion about my experience with IBC in the reviews, but I wanted to elaborate a bit and see if anybody else had a similar experience. I’ve been getting into more hand tool work, and I decided to purchase a new set of premium bench chisels. I saw that these chisels were endorsed by Rob Cosman and David Charlesworth, and, in several videos, Rob Cosman has said good things about the IBC brand generally. I believe Rob Cosman has a financial stake in this product, but I like his videos and I see him using these chisels in many of his videos, so I figured his endorsement was legitimate.

Once I decided to give the IBC chisels a shot I placed an order. This was about 3 weeks ago. After placing my order, I immediately received an order confirmation and my card was charged in full. Since placing the order I have not heard from IBC at all and I have not received the chisels. Over the past three weeks I have called IBC, sent multiple emails, and made numerous submissions using IBC’s contact us page, but have had absolutely no response from IBC. I even read through IBC’s privacy policy looking for alternate methods of contacting IBC, but to no avail. Not really sure what to do at this point, other than report the charge as fraud.

Just want to share my experience in case anybody else is considering ordering from IBC. Has anybody else had a similar experience? If so, what did you do and how was it resolved? Thanks in advance for any feedback.


15 replies so far

View waho6o9's profile

waho6o9

8350 posts in 2693 days


#1 posted 08-17-2018 08:10 PM

That’s odd behavior, did u call them up?

View Wes123's profile

Wes123

6 posts in 1562 days


#2 posted 08-17-2018 08:17 PM

Yes, I’ve called them twice. Once just rang over and over again. The other time I received an automated recording saying that the international number I attempted could not be reached (I am in US and they are in Canada).

View chrisstef's profile

chrisstef

17629 posts in 3122 days


#3 posted 08-17-2018 08:22 PM

Call your credit card company and file a dispute claim.

-- Its not a crack, its a casting imperfection.

View waho6o9's profile

waho6o9

8350 posts in 2693 days


#4 posted 08-17-2018 08:25 PM

What Stef said.

View Wes123's profile

Wes123

6 posts in 1562 days


#5 posted 08-17-2018 08:33 PM

Yeah, that is what I will probably end up doing. Thanks for the feedback!

View Wildwood's profile

Wildwood

2405 posts in 2250 days


#6 posted 08-17-2018 08:46 PM

Welcome to the IT age and companies with few employees and limited customer service!

I would send them another e-mail advising them wish to cancel the order before contacting your credit card company. Contacting your credit card company and disputing the charge may take little time to settle.

-- Bill

View AlaskaGuy's profile

AlaskaGuy

4353 posts in 2425 days


#7 posted 08-18-2018 04:43 AM

What they said, call your credit card company. The are very helpful in these matters.

-- Alaskan's for Global warming!

View Jeff's profile

Jeff

466 posts in 3310 days


#8 posted 08-18-2018 12:39 PM

As said, contact your credit card company. However, three weeks is not a lot of time (not even one credit card cycle) so a little more patience may be needed. Also, since Rob Cosman recommended the chisels you could try contacting him for advice. www.robcosman.com

View mahdee's profile

mahdee

3970 posts in 1883 days


#9 posted 08-18-2018 02:10 PM

It’s probably on its way from China.

-- earthartandfoods.com

View jimintx's profile

jimintx

819 posts in 1700 days


#10 posted 08-18-2018 03:31 PM

Never heard of IBC.
Maybe just as well …

,

-- Jim, Houston, TX

View AlaskaGuy's profile

AlaskaGuy

4353 posts in 2425 days


#11 posted 08-18-2018 04:12 PM



As said, contact your credit card company. However, three weeks is not a lot of time (not even one credit card cycle) so a little more patience may be needed. Also, since Rob Cosman recommended the chisels you could try contacting him for advice. www.robcosman.com

- Jeff

3 weeks is a long time to be ignored by them when you try to contact them.

-- Alaskan's for Global warming!

View builtinbkyn's profile

builtinbkyn

2633 posts in 1056 days


#12 posted 08-18-2018 04:23 PM

I ordered some plane irons directly from them last year. They make thicker replacement irons that work with Stanley planes. They shipped timely. Had no issues, however I had no reason to contact them directly. Maybe they close for a few weeks during the Summer?

-- Bill, Yo!......in Brooklyn & Steel City :)

View clin's profile

clin

919 posts in 1112 days


#13 posted 08-19-2018 02:20 AM

If they can charge your credit card they can answer the darn phone or email. There’s no excuse for charging your credit card before they ship unless the order is a custom job.

And if they are a small shop and off for vacation, it’s simple to have an automated email response saying as much. Same goes for a voice mail.

-- Clin

View Sparks500's profile

Sparks500

197 posts in 446 days


#14 posted 08-19-2018 01:07 PM

Most reputable companies don’t charge your credit card until its shipped…at least the ones I deal with…

-- A good day is any day that you're alive....

View ruger's profile

ruger

27 posts in 211 days


#15 posted 08-19-2018 01:57 PM

I ordered the incra ls super system from infinity tools. system is back ordered 6-7 weeks . they billed my credit card upon ordering. it’s been almost 7 weeks. should be here real soon.

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